Reference

Kebijakan dan Ketentuan Layanan peri11

This page sets out the legal framework that governs your account with peri11, including how we handle your data, what rules apply to your use of the platform, and how you can exercise your rights as an account holder.

Berlaku sesuai hukum lokalKebijakan akun transparanData akun dilindungiKontak dukungan tersediaDANA, OVO, GoPay tercakup
peri11 Kebijakan dan Ketentuan Layanan peri11
KEAMANAN DAN DATA AKUN

Bagaimana Kami Menjaga Data dan Akun Anda

Account security at peri11 is handled through a combination of session controls, OTP verification on login, and wallet-level checks when you withdraw via DANA, OVO, or GoPay. We do not share your personal account data with third parties outside of what is necessary to process your transactions and meet legal obligations. Data retention follows the period needed to support your active account — once an account is closed, we retain only what applicable rules require and nothing more.

Verifikasi OTP Every login triggers an OTP check to your registered number. This step protects your account from unauthorised access and applies whether you log in on mobile or desktop.
Keamanan Dompet Withdrawals to DANA, OVO, or GoPay require wallet name verification against your registered account. This step ensures payouts reach only the account holder on record.
Retensi Data We keep your account and transaction data for as long as your account is active and for the period required by applicable obligations. You can request a summary of what we hold at any time.
Hak Koreksi If any data we hold about your account is incorrect, contact our support team through live chat or the account form. We aim to action correction requests within one business day.
HUBUNGI TIM LEGAL

Cara Menghubungi Kami untuk Pertanyaan Hukum

For questions about your rights, data requests, or anything covered in our legal terms, our account support team is available around the clock. You can reach us through the channels below — we aim to respond to legal and data-related queries within one business day. Players in Makassar and Palembang can access the same support paths via mobile or desktop without any difference in response handling.

Live Chat Open the chat window from your account dashboard. Our support team handles legal queries including data access requests and account closure questions directly through this channel.
Email Dukungan Send your legal or data-related request to our support email. Include your registered account details so we can locate your record and respond accurately and promptly.
Formulir Akun Log into your account and submit a formal request through the account help form. This path is ideal for data correction requests or questions about how your wallet data is stored.

Pertanyaan Umum tentang Ketentuan dan Hak Akun

Below are the questions we receive most often about our legal terms, data practices, and account rights. If your question is not covered here, reach out to our support team directly through the live chat or account help form.

Access depends on local law and is available only where permitted in your region. Check whether your location falls within a supported area before creating an account.

We collect the wallet identifier and transaction reference needed to process your deposit or withdrawal. We do not store your full e-wallet credentials or PIN at any point.

After closure, we retain only what applicable legal and record-keeping obligations require. Data beyond that scope is removed. Contact support if you want details specific to your account.

Yes. Submit a data access request through your account help form or via email support. Include your registered account details and we will respond within one business day.

Contact us through live chat or the account form and flag the specific detail you believe is wrong. Our team will review and correct verified inaccuracies promptly.

We do not sell or share your personal data outside of what is strictly necessary to process transactions via DANA, OVO, or GoPay and meet our legal obligations.